My experience with Citrix ShareFile Drive Mapper

Drive MapperWhen Citrix announced the ShareFile Drive Mapper I wanted to give it a go, it’s something Microsoft can’t (won’t?) offer for OneDrive so it’s a nice differentiator. This solution will connect to your Citrix ShareFile account and present the data in ShareFile as a local drive including drive letter. Certainly convenient in VDI scenario’s where you want access to your files as if they’re local but don’t want to consume the storage on the target platform for your VDI deployment.

The actual download can be found here and offers the following downloads:

  • ShareFile Drive Mapper Aug 19, 2016 (.EXE) Download File
  • ShareFile Drive Mapper – 32-bit MSI Aug 19, 2016 8.55 MB(.MSI) Download File
  • ShareFile Drive Mapper – 64-bit MSI Aug 19, 2016 8.65 MB(.MSI) Download File
  • ShareFile Drive Mapper Policy Definitions Aug 19, 2016 3.96 KB(.ZIP) Download File Group policy definitions

I downloaded the software and ignored all documentation completely ;-). After downloading the software I logged on to my desktop and ran the installer, I had to run the installer as ‘another user aka administrator’ as my default account doesn’t have any admin rights. The installation went flawless until I wanted to configure the Drive Mapper using my account details:

Image via Aaron Parkers blog:

Image via Aaron Parkers blog:


After that very descriptive error message I started googling and quickly configured the corresponding GPOs and checked if I was allowed to use Drive Mapper in the ShareFile control plane:

ShareFile Control Plane


The registry of my VM after setting the GPOs:

Screen Shot 2016-08-31 at 10.19.27


Even with both of these settings I got the error message above until I got so annoyed with the error message that I removed the installation, made myself local admin and reinstalled the software which turned out to be the solution. Somehow the installer didn’t like the fact that it was installed using ‘Install as another user’ option in Windows, after using my own user account I had no issues configuring. I realize it’s just a short blog but hopefully it saves you from the time I had to spend to wrap my head around this.

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Kees Baggerman

Kees Baggerman is a Staff Solutions Architect for End User Computing at Nutanix. Kees has driven numerous Microsoft and Citrix, and RES infrastructures functional/technical designs, migrations, implementations engagements over the years.


  1. Carl Webster says:

    Bad installer that doesn’t work with RunAs

  2. It probably has to do with not signing one of the installer components. Lots of issues with automating the installation as well:)

  3. vikrant says:

    My experience was the same with Citrix ShareFile Drive Mapper. I got the same error after the installation but when I reinstalled , my problem has been resolved but still I am confused about the cause of this issue, if you find something please let me know.

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