Tag Archive for Service

| June 29, 2011
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Citrix: Citrix XenApp 6 and IMA Service won’t start

I recently build a Citrix XenApp 6 deployment using RES Automation Manager but encountered problems with some (not all) installations. After a default installation the IMA service couldn’t start.  When looking at the eventlogs of one of those specific servers I found the following errors:

ctx0011

Failed to load plugin C:\Program Files (x86)\Citrix\System32\Citrix\IMA\SubSystems\ImaAppSs.dll with error IMA_RESULT_WRITE_TO_LOG_FAILED

ctx0012

Failed to load initial plugins with error IMA_RESULT_WRITE_TO_LOG_FAILED

and further on in the eventlog the following error was presented:

ctx0013

When searching on the internet I found the following fix:

Well apparently this is a Citrix common item because the Citrix tech went straight to this registry key and changed it.
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Citrix\IMA\RUNTIME

Then blanked out the following keys:
CurrentlyLoadingPlugin
ProductPlugins

After that, IMA magically starts and all services come back up and running.

So based on this I took one of the XenApp 6 servers and blanked those keys:

ctx0014

After this I could start the IMA service again and I was able to launch a published desktop on this server again.

Category: Citrix, XenApp | Tags: , , , ,
| April 29, 2011
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RES: Automation Manager and Service Orchestration

A couple of weeks ago I went to a training for two days where I’ve been drilled by Anne Plancius who’s Solution Architect at RES Software. Subject was Service Orchestration; this software creates an interface for users, key users, administrators to different systems without knowledge of the back end that delivers the functionality to the end user.

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Category: Automation Manager, Service Orchestration | Tags: , , ,